Great quality with good price. Exact fit, quick delivery.
Delivery time and quality was good did have to cut and modify the rails near the roll bar as they didn’t account for the plastic base around the roll bar had to cut 5mm off the rails on the inside of the roll bar
Fantastic product - first rate customer service n value 👍🏽
extreemly tight and no handles to pull on.
Hi Matthew,
We're sorry to hear that you're not completely satisfied with your purchase. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. If you could please send through some photos showing how the cover is fitted at the front, side and rear aswell as the measurements of the cover laying on a flat surface to us at sales@aussietonneaus.com.au. We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you,
Aussie Tonneaus
Very prompt and excellent service
Not happy with the tonneau cover, instruction not very clear and I can not get it to fit the rear end so it does not stay on.
Hi Geoffrey,
We are sorry to hear that your not happy with your purchase and apologise for any inconvenience caused. We do stand by our 30-day returns policy and 3 year warranty. We understand that you were experiencing some fitting challenges with the J Retainer which we believe are now resolved. If you would like to discuss the fitment of the tonneau cover, please reach out to our Customer Service Team at sales@aussietonneaus.com.au
We do stand by our 30 day return policy and our 3 year warranty. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products.
Thank you,
Aussie Tonneaus
Not cut to size
Hi Ross,
We're sorry to hear that you're not completely satisfied with your purchase. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Our rubber mats are precision cut using a CNC Machine. We stand by our 1 year warranty and 30 day return policy.
We haven’t received a support request from you yet so if you would like to discuss this matter further, please reach out to our Customer Service Team at sales@aussietonneaus.com.au We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you,
Aussie Tonneaus
Timely delivery, pleased to see included support bars and a great price
I had this professionally installed and it tore off in one piece they refused to assist me and required proof that it had been installed correctly, I sent photos and they agreed it appeared to be correct but they still refuse to replace it
Hi Sandi,
Thank you for your feedback. We are sorry to hear that you're disappointed in our service. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. We stand by our 2 year Warranty. We have been discussing this with you via email and unfortunately you weren’t able to provide photos showing that the tethering system was correctly attached. We are more than happy to assist you further in rectifying a replacement canopy cover for you.
If you'd like to discuss this matter further or have any concerns you'd like to address, please don't hesitate to contact us. We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you,
Aussie Tonneaus
The cover was really easy to fit slides on easy, fits over the tub fits around the sports bar perfectly. It is a little bit loose so it does mean that there is even with the centre bar there is some water pooling that happens on top of the cover, which means that overtime it’s going to have a water stain on it unless it gets wiped off regularly which is a little bit annoying but it’s overall reasonable cover for the price you pay. Delivery was fast and it looks like it’s gonna last a number of years.
the original rails had rubber backings which accounted for the 6mm difference
in width, the new cover would not initially fit until i packed one side with a 6mm packing which also made the rails upright
Hi Les,
Thank you for your feedback. We are sorry to hear that your disappointed in our service. We understand that the cover didn’t fit your vehicle as mentioned and we are hoping to work with you to fix the fitting issues. Unfortunately, you weren’t able to provide any information regarding the fitting issues you were experiencing so we could rectify this for you. We do stand by our 30-day returns policy and 3 year warranty.
If you'd like to discuss this matter further or have any concerns you'd like to address, please don't hesitate to contact us at sales@aussietonneaus.com.au We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you,
Aussie Tonneaus
Good value, quick delivery BUT not good fit at the sports bar as the velcro wrap around not lining up. Very tight fix on the rest, but gradually, in the sun a few days, stretched it out.
Hi Chris,
We're sorry to hear that you're not completely satisfied with your purchase. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. We haven’t received a support request from you yet so if you could please reach out to our customer support team at sales@aussietonneaus.com.au so we can assist you further that would be greatly appreciated.
We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you.
Aussie Tonneaus
It’s ok very thin material compared to factory tonneau. Hopefully get 6 months out of it before it’s time to replace. Very quick service though easy install. Would probably spend the money and get a quality one next time
Hi Callan,
Thank you for taking the time to leave a review regarding your experience with our products. We are sorry to hear that your disappointed in the quality of the tonneau cover. The cover purchased is a replacement cover and is made from Ultra resilient 650gsm heavy duty material and we stand by our 3 year warranty. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products.
We haven’t received a support request from you yet, so if youd like to reach out to our customer support team at sales@aussietonneaus.com.au so that we can assist you further that would be greatly appreciated.
We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you,
Aussie Tonneaus
Great team
Good quality, easy to fit.
Great communication & customer service. Thanks
Great product it fits perfectly and was really cheap I should have bought it years ago
Had a too and fro with whoever answer email. Told them it was was a ordinary fit
Could have cut it out better my self
Then we went on a too and fro email exchange, till I got sick of it and gave up
Hi Stephen,
Thank you for your feedback. We are sorry to hear that your disappointed in our service. We understand that the rubber mat didn’t fit your vehicle as mentioned and we are hoping to work with you to fix the fitting issues. Unfortunately, you weren’t able to provide any information regarding the fitting issues you were experiencing so we could rectify this for you.
If you could please reply to our email sent in August so that we can sort this out for you, that would be greatly appreciated. We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you,
Aussie Tonneaus
Totally recommend to anyone,b great price, great delivery and great product. Thanks
Ribbed Rubber Ute Mat To Fit Mazda BT-50 TF Dual Cab Fitted with Factory Plastic Tub Liner (October 2020 to Current)
X
Cost me another $150 to get something added on it to get it to fit.
Hi Geoff,
Thank you for taking the time to leave us a review, we really appreciate it. We are sorry to hear that you spent $150 to modify the trailer cover purchased. We were discussing this with you in August regarding the fitment of the trailer cover if you wouldn’t mind replying to our email, we can certainly get this sorted out for you. We're here to assist you and find a suitable solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you,
Aussie Tonneaus
Great product easy to fit great price would recommend to anyone
Arrived OK. Fitted the tarp to my 2013 Dmax. Fits OK but not as good as the original. Single center bar (original had 2), seems longer than the ute bay. I fit it from the rear so the front is not taught, but OK.
All in all you get what you pay for so it is acceptable not great.
It’s not a bad product but the instructions weren’t clear unless you have previous knowledge of the fitting. The instructional videos on the website are for utes that have the back removed so it was a bit unclear on how to fit one that is attached. Also, the back clip isn’t the best quality, I need to wiggle a screwdriver into it to pull the clip level so that it fits.
Hi Ellie,
Thank you for taking the time to leave us a review, we really appreciate it. We are sorry to hear that you experienced some difficulties with the fitting instructions and will certainly pass your feedback onto our team for future improvements.
In regards to the clip at the back, if you wouldn’t mind reaching out to our customer service team at sales@aussietonneaus.com.au with some photos showing the challenges your experiencing with the back of the tonneau cover we can certainly assist you further.
Your feedback is valuable to us, and we appreciate the opportunity to make things right.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Aussie Tonneaus
I don’t think this cover is made in Australia. Disappointing the cover is not of the same quality as the original factory cover but I suppose it’s reflected in the price but I would pay more for a better quality cover that matches closer to the original.
Hi Shaun,
Thank you for taking the time to leave us a review, we really appreciate it. We are sorry to hear that your disappointed in the quality of the tonneau cover purchased. We can assure you that our tonneau covers are indeed made in Australia and we are audited by the Australian Made Foundation. We do stand by our 30-day returns policy and 3 year warranty.
We haven’t received a support request from you yet so if you could please reach out to our customer service team at sales@aussietonneaus.com.au so that we can assist you further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Aussie Tonneaus