Help & FAQs
Below are answers to our most commonly asked questions. If you cannot find an answer here, checkout the FAQs on the product pages for more specific answers. Otherwise contact us if you still need assistance.
Do you have a phone number I can call?
Yes. Phone support is available 10am – 12pm, Monday to Friday. Outside those hours, email is the fastest way to reach us — it lets us get your enquiry to the right person and give you the correct answer first time, which also helps us keep our overheads and our prices down.
Is your cover the same as my original cover?
No. We're an after-market supplier, so we can't copy OEM products. In some cases our covers do work with your existing hardware — if you're unsure, contact us before ordering and we'll confirm compatibility.
What if I have pre-existing hardware installed?
Our hardware setups generally differ from OEM, though in some cases our covers are compatible with hardware you already have. If you're in any doubt, get in touch before you order and we'll check for you.
Can I get the cover fitted to my vehicle?
We don't offer a fitting service, but every cover comes with detailed fitting instructions so you can do it yourself.
If you'd rather have it fitted professionally, a local motor trimmer or mechanic should be able to help.
If you'd rather have it fitted professionally, a local motor trimmer or mechanic should be able to help.
What tools do I need to install?
For most of our products you'll need a drill, a 4mm drill bit, a pop rivet gun, a pencil and a tape measure. Exact requirements are listed in the fitting instructions on each product page.
How much is freight?
Shipping is calculated at checkout based on your delivery address and what's in your cart. Most orders ship free within mainland Australia; Wildback Canopies are charged separately. See our Shipping & Delivery page for full details and exclusions.
Can I come and pick up my item?
We're an online business and ship from a central distribution facility, so we're not able to offer customer pick-up.
How long will it take for my order to arrive?
Orders are dispatched within 1 – 2 business days of your payment clearing. We ship from Victoria, and some items — mats, clip-on covers and tray covers — travel by road, so delivery can take up to 11 days depending on your location.
Canopy covers currently take 15 business days to manufacture before dispatch.
If you're in a remote area and haven't received your order within 12 business days, email sales@aussietonneaus.com.au or use our online chat.
Canopy covers currently take 15 business days to manufacture before dispatch.
If you're in a remote area and haven't received your order within 12 business days, email sales@aussietonneaus.com.au or use our online chat.
Can I return my cover if I change my mind, just don’t like it or I have ordered the wrong product?
Yes, provided it comes back in original condition with its fitting kit. We may ask why you're returning it — your feedback helps us improve.
Return freight is at your expense, so please make sure you order the correct part. If you're in any doubt, get in touch before you place your order.
Return freight is at your expense, so please make sure you order the correct part. If you're in any doubt, get in touch before you place your order.
How long until I get my money back after I have returned an item?
We'll issue your refund once the item is back in our warehouse.
Please note: follow the return instructions on our website carefully to avoid delays in processing.
Please note: follow the return instructions on our website carefully to avoid delays in processing.